Privacy Policy

At lavimoreno, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our financial planning consultation services.

Information We Collect

We collect information to provide better consultation services and improve your experience:

• Contact details including name, email address, phone number, and mailing address
• Financial information relevant to consultations, such as income ranges and financial goals
• Communication records including consultation notes, emails, and support interactions
• Technical data such as IP address, browser type, and website usage patterns

How We Use Your Information

Your personal information helps us deliver personalized financial planning services:

• Provide monthly consultation sessions and ongoing support services
• Communicate about your subscription, appointments, and service updates
• Improve our services based on client feedback and usage patterns
• Comply with legal obligations and regulatory requirements in Canada

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Primary Legal Basis: We process your data on the basis of consent and legitimate business interests in providing consultation services.

Information Sharing

We limit data sharing to essential business purposes:

• Trusted service providers who help deliver our consultation services (under strict confidentiality agreements)
• Legal authorities when required by law or to protect our legal rights
• Professional insurance providers as necessary for coverage verification

Data Security

We implement comprehensive security measures including encrypted data transmission, secure storage systems, regular security audits, and employee training on data protection. However, no online system can be 100% secure, so we cannot guarantee absolute security.

Your Privacy Rights

You have several rights regarding your personal information:

• Access your personal data and understand how we use it
• Correct inaccurate or incomplete information in our records
• Request deletion of your data (subject to legal retention requirements)
• Restrict or object to certain types of data processing
• Withdraw consent for data processing where consent is the legal basis

Cookies and Tracking

Our website uses cookies to improve functionality and analyze usage. Please refer to our separate Cookie Policy for detailed information about our cookie practices and your options for managing them.

Data Retention

We retain personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Consultation records may be kept for up to seven years in accordance with professional standards and regulatory requirements.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we discover such information has been collected, we will delete it promptly.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or website notices. The updated policy becomes effective when posted unless otherwise specified.

Contact Information

For questions about this disclaimer or our services, please reach out using the following details: